Page Title

Our Company Policies

Manufacturer's Guarantee & Warranties

To obtain warranty service, the consumer must ship the product to the
manufacturer at their expense. A copy of the original sales receipt is required
when requesting warranty work.
Product warranty does not cover defects caused by modification, alteration or
repairs made to the product, other than by the manufacturer.   Any shipping
damage, physical abuse or misuse of the product or use or assembly there in of
any manner contrary to the accompanying instructions.

Order Cancellation & Return Policy

Canceled Orders
Any orders canceled before processing will be canceled at no charge.

Orders canceled after processing but before assembly begins will be subject to a
15% cancellation fee.
Orders canceled after assembly has begun will be subject to a 25% cancellation
fee.
For Custom items see below.

Return Orders

The item(s) must be returned in new condition as it was received, within 30 days of
delivery. No customization painting, staining, modifications, alterations or repair of
any kind may have been done to the item.
All pieces including hardware, instructions, etc., must be returned with the item.
The item must be in re-saleable condition.

There is a 25% restocking fee.

Original shipping charges will be deducted before refund is made. Items that were
sold with "Free Shipping" or "included shipping" will have the actual shipping
costs deducted before a refund is made.
Actual shipping may vary over what the customer originally was charged, some
items in our store have the actual shipping charges applied, while other items have
a reduced rate, where we have covered some of the shipping expense ourselves.
Those items may vary in what the actual shipping cost was that is deducted.

Provided all terms are met, a refund will be sent within 60 days of receiving the
item(s) at the Tennessee office. It is advised that the customer insure the
item as we are not responsible for damage caused by the customer's shipper
while in route back.

Returning Items

Customer must first contact us before shipping the item(s) to get a RMA# (Return
Merchandise Authorization Number), just so we know it is being returned and we
know to expect it. We will then notify the customer of where the item is to be
shipped, either to our office in Tennessee or to the shipping warehouse of the
manufacturer.

Cancellation & Return of Custom Items

We cannot accept any returns of custom items. Custom orders canceled before
processing will be canceled at no charge. Custom orders canceled after
processing but before assembly begins will be subject to a 15% cancellation fee.
Any pieces which have custom options are considered custom items and must be
paid in full at time the order is placed. Of course, we stand behind our products!

Any defective items will be taken care of !

We are not responsible for Acts of War, Terrorism, Natural Disasters, Acts of God,
weather,or any other reason which is beyond our control which may cause
delay in delivery of orders.

We will always work to get your orders to you as soon as possible.

Thank You for Shopping with us Here at

SouthForkRanchDecor.com